1
Diagnostics
Free
In person, Zoom, or phone
A first conversation to find out what's wrong under the hood.
Right forEvery new client. It's where every engagement starts.
Driven helps growing nonprofits and small businesses, typically $250K to $5M in revenue, get out from under payroll, compliance, licensing, vendor, and workflow problems, so you can focus on the mission or the business.
The Service Path
Diagnose before we repair2
The Pit Stop
$5,000 to $7,500
Fixed fee
A full operational assessment, Track Report, and Custom Roadmap.
Right forA complete picture before fixing things.
3
The Overhaul
$6,000 to $8,700
Per month. Scoped: $3,750 to $5,250
Guided implementation that turns your Roadmap into working systems.
Right forTurning the Roadmap into results.
4
Cruise Control
$1,750 to $6,000
Per month. 6-month minimum
An ongoing fractional COO who keeps systems running and guides growth.
Right forKeeping systems running while you grow.
Get startedEvery engagement starts with a free Diagnostics conversation.
Quick Service
A right-sized way in, or a way to stay connectedRoadside Assistance
$350 for 2 hours
$800 for a 5-hour block
$800 for a 5-hour block
Advice only: a sounding board, contract review, or second opinion.
Right forOne decision or question.
On-Site Shop Day
$1,200
A full working day at your location with your leadership team.
Right forOne focused problem or planning session.
Tune-Up
$1,500 to $2,000
A one-week diagnostic focused on one area of your operations.
Right forProblems concentrated in one area, or smaller organizations.
Get startedEvery engagement starts with a free Diagnostics conversation.
Under the Hood
How each service worksThe Pit Stop
$5,000 to $7,500
Price depends on size and complexity. 50% at signing, 50% when the Roadmap is delivered.
Track Report
Green: working well
Yellow: needs attention this quarter
Red: a real risk now
Custom Roadmap
Now: 0 to 30 days
Next: this quarter
Later: 6 to 12 months
Yours to keep, whatever you decide next.
Debrief Meeting
90 minutes to walk through what's working, what needs attention, the Roadmap, and your options for next steps.
The Overhaul
90 days
A full 90-day commitment, with weekly check-ins and 30, 60, and 90 day progress reports.
Stabilize
Clear the red items: licenses, payroll, worker classification, and a compliance calendar.
Build
Put systems in place: handbook, onboarding, vendor contracts, expenses, and SOPs.
Hand Off
Train your team, test-run the systems, and deliver your Operations Binder.
Full Overhaul: 40 hrs/mo $6,000 · 50 hrs/mo $7,500 · 60 hrs/mo $8,700
Scoped Overhaul: 25 hrs/mo $3,750 · 35 hrs/mo $5,250. Driven takes the red items; your team handles the rest.
Cruise Control
Ongoing
Your fractional COO, keeping the systems running and guiding growth.
Spotter
10 hrs/mo $1,750
Advisory only: monthly review, compliance calendar oversight, and on-call questions.
Crew Chief
20 hrs/mo $3,000 or 25 hrs/mo $3,750
Advice plus hands-on work: vendors, small projects, and keeping systems in repair.
Team Manager
40 hrs/mo $6,000
Embedded leadership: staff meetings, supervising operations staff, and owning outcomes.
Every tier includes a monthly operations review, a dashboard of 5 to 7 key numbers, a quarterly inspection, and an annual planning session.
How Engagements Work
- Time is tracked in 15-minute increments, and your hours balance is on every invoice.
- Unused hours carry forward one month, up to 25% of your monthly hours.
- You get a heads-up at 75% of your hours. Additional hours are $175 per hour.
- Travel within 25 miles is included for up to two on-site visits per week.
- Retainers are invoiced on the 25th and due on the 1st. Rates are locked for the first 12 months.
- After the minimum term, either side may end with 30 days' written notice. Transition support is included.
Good to Know
- Messages get a reply within one business day, and urgent matters the same day.
- Quick Service offers are prepaid. Unused block hours expire after 60 days.
- Move from a Tune-Up to a Pit Stop within 30 days and 75% of the Tune-Up fee is credited (67% within 31 to 60 days).
- Driven works alongside your attorney and CPA but does not do legal, accounting, or tax work. You keep authority over money, contracts, and payroll.